Orders placed before 2pm Eastern Standard time will be shipped on the same day, unless it’s a holiday. Orders placed after 2pm will be shipped the next business day.
Orders placed on Saturday or Sunday will be shipped Monday, or the next business day in the event Monday is a holiday.
If your order includes a pre-order or backordered item, your entire order will be held until we have all items in stock. If you would like to receive items that are in stock right away and have your backordered items ship upon availability, please contact us by phone at 888-261-0001 or by email at support@HealthCoach.MD and let us know. Be aware that additional shipping fees will apply for separate shipments.
If an order is placed before 2pm Eastern time Monday through Friday, it will be shipped on the same day, unless it is a holiday. If it is placed after 2pm, it will be shipped on the next business day. Orders placed on Saturday, Sunday, and on holidays will not be shipped until the next business day when we are open. Customers may be charged a fee of $12 or more for making changes such as an addition to the order or a change in the address after an order is shipped after 2pm. If a customer needs to make a change on an order placed over the weekend, he/she will need to send an email to support@HealthCoach.MD. Be sure to provide the shipping department with your order #, the correct shipping address, and include the changes that need to be made. If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product with a return label to send us back the wrong one. If you received a damaged or defective item, please return it back to us and we will send you a new one as soon as we receive the damaged or defective item. Any order over $100 is entitled to Free shipping in the United States. International orders will have to pay the shipping fees.
We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out. 96% of these orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. (Holiday exceptions may occur.)
International orders are shipped via United States Postal Service and can take 2 to 4 weeks to arrive. Expedited shipping is not available for international orders other than those shipping to Canada. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties. These nation-specific duties are added by your respective government and are not shipping charges from shop.HealthCoach.MD. Some orders may warrant additional shipping charges due to weight and size limitation. Any order over $100 is entitled to Free shipping only in the United states. International orders will have to pay the shipping fees.
An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility. All orders shipped via UPS are subject to the “Terms and Conditions of Service” as detailed on UPS.com.
All returns will be inspected upon arrival. If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product, along with a return label to send us back the incorrect one. We are not able to return any supplements that are opened.
We are proud to provide a 14 Days guarantee. If you are not completely satisfied, simply return the product within 14 days with proof of purchase and we will refund your money, less shipping and handling. This excludes mp3’s, tickets, all downloadable products, and any opened supplements.
Due to safety and quality standards, all test kit purchases are final and non-refundable.
If you have any questions about the products or problems downloading the mp3 files feel free to call us at 888-261-0001 or email us at support@HealthCoach.MD. We can walk you through the process on getting them into your device. Our business hours are Monday through Friday 8am to 5pm Eastern Time.